We explain what we collect and why, without the fog.
02
Only what we need
We ask for the details that make browsing, holding and booking work.
03
Handled with care
Your information is protected and kept only as long as it is useful.
04
No surprises
If a property or partner needs your details, this page says so.
THE DETAILS
The full policy. Jump to what matters.
Take it in order, or go straight to the part you care about.
01
Information we collect
The details involved in using ethiobookr.
Your account
When you create an account we collect your name, email address and password. If you add a phone number, we collect that too. If you sign in with Google or Apple, we receive the identity details that provider shares with us, such as your name and email address.
Room holds and bookings
When you check availability or hold a room, we handle your chosen dates, rate plan, number of rooms and currency. If you hold a room without an account, we also collect the email address you enter.
Messages to us
If you write to us, we receive whatever you choose to include, such as your name, email address and booking reference. Please don't send passwords or payment card details.
Technical information
Like most websites, our servers and hosting providers may record technical details such as your IP address, browser type, device information and the pages you request. We use this to keep the service running and secure.
We use your information to create and secure your account, show you stays and prices in your chosen currency, check availability and hold rooms for you.
To help you
We use your contact details to send account messages such as email verification and password resets, and to reply when you get in touch.
To keep things safe and reliable
Technical information helps us fix errors, understand how the service performs, and detect and prevent misuse.
To meet our obligations
We may process information where it is reasonably necessary to follow the law, respond to valid legal requests or protect our rights.
Stays on ethiobookr are provided by the properties themselves. When you hold a room or make a booking request, the relevant details are shared with that property so it can respond and complete the reservation.
Sign-in providers
If you use Google or Apple to sign in, that provider is involved in the sign-in. Their handling of your information is covered by their own privacy policies.
Service providers
We use hosting, infrastructure and email delivery providers to operate the service. They process information on our behalf and only for that purpose.
Legal reasons and business changes
We may disclose information where the law requires it, or to protect rights and safety. If ethiobookr is ever involved in a merger or sale, information may transfer as part of that, with appropriate safeguards.
When you sign in, your session details are saved in your browser's local storage so you stay signed in between visits. Logging out clears them.
Third-party content
Some parts of the site load content from other services, such as the Google and Apple sign-in scripts, property and destination images, and the flag icons in the currency and language menus. Those services can see technical details like your IP address when your browser requests their content.
Your controls
Most browsers let you review and delete stored data. Clearing it will sign you out, and blocking some content may affect how parts of the site work.
We keep personal information only for as long as it is needed for the purposes in this policy, including account, operational and legal requirements. Room holds are short-lived by design, though a record of them may be kept for a while afterwards.
How we protect it
We use technical and organisational safeguards to protect information against unauthorised access, loss and misuse.
A fair note
No website or internet transmission is completely secure. Choose a strong, unique password and keep it to yourself.
You can ask to see the personal information we hold about you and ask us to correct anything that is wrong.
Deletion and objection
You can ask us to delete your information, restrict how we use it, or object to a particular use. Some requests may be limited where we are legally required to keep information.
Consent
Where we rely on your consent, you can withdraw it at any time.
How to ask
Email hi@ethiobookr.com or use our Contact page. Tell us what you need and include only what is required to find your account. We may ask you to verify your identity before acting on a request.
The rights available to you can depend on where you live and the law that applies to you.